The BBB, also known as the Better Business Bureau, is the nonprofit that most customers go to if they want to see in advance how well a business is likely to interact with them as a customer. Although there is no guarantee that the ratings or reviews will match the performance of the business. But it may be helpful to consider along with other factors. If you want know how to Remove a BBB Complaint to protect your company’s reputation. You can find two ways you can do this:
- Contact the BBB in person and make a report.
- Ask ORM Company to provide you with a report.
What are BBB reviews and ratings?
BBB reviews and ratings often play an important role in customers’ purchasing decisions. Non-profit organizations source information directly from corporate sites and publicly available information. With the use of information, they collect from customer complaints. The BBB rates the business from A+ to F.
Customers also come to the BBB site for specific reviews and to see how businesses have dealt with issues in the past. Customer reviews are valid for three years before they fall off the company profile. If they see especially negative reviews, it often prevents them from buying from that company.
Can I delete a BBB review?
It’s as easy as contacting the BBB in writing to have the review removed. If you are the author of a review, however, companies that require reviews to be removed may only be requested in one or more of the following cases to Remove a BBB Complaint.
- Are those reviews fake or fake?
- The encounters mentioned in the review are not in the market settings.
- You ask the customer to contact the BBB to remove the review.
How will you delete BBB reviews?
You can Remove a BBB Complaint by contacting Customer Service and making a case of how the complaint is false or contact the customer directly to solve the problem. Please note that resolving customer issues does not mean that the complaint will be deleted.
The customer is the one who has to delete the complaint if it’s legal. So, you need to make a strong impression to motivate them to take action as quickly as possible or at least ask politely.
In addition, submitting reports to the BBB can be a hassle. This is because Customer Service tends to transfer you from one department to another before reaching the right person for this case. While deleting BBB reviews is possible, it is also time-consuming and challenging.
ORM Company can handle reports for you. All you need to do in this case is enter details about the review.
How to delete BBB reviews?
If you feel that a BBB customer review violates the BBB Review Standards, reporting is essential to ensure your business is not negatively impacted. This usually takes longer and more than the business has time.
- Choose a platform to post reviews on.
- Enter the URL of your review and upload an image to help to identify it.
They will report reviews for the platform to review and remove them when you deem them inappropriate.
How to resolve BBB complaints?
The first step in resolving BBB complaints is to make sure you receive complaints promptly. The BBB can automatically send you notifications, and you can flag them to make sure they get their attention first.
Then read and research the complaint carefully. Consumers are advised by the BBB to write factual and detailed accounts of their experiences. So you should be able to learn more about the incident if you didn’t already know it.
Finally, write your answer, including any details supporting your position, such as a copy of your company policy or a copy of the contract signed by the customer. If you are a BBB-accredited business, you can contact the BBB for assistance in a resolution.
Prevent BBB complaints:
The best way to Remove a BBB Complaint is to avoid them in the first place. Most of the customers only search for options such as “How do I report a bad business?”
For example, every member of your team knows the answer to “How do you deal with rude customers?” for customers you need to teach them how to stay calm when dealing with upset customers and the right time to escalate the situation to your manager or you. Make sure there is a system for logging more severe complaints.
Make sure you and your team members truly listen to customer complaints. Even if you don’t agree but make sure you hear the root of the problem. Are the team members rude? Is the product defective or not? Look for ways to please customers and solve real problems and train your employees to do the same.